Privacy Policy
The Privacy Policy (“Privacy”, “Privacy Statement”) is operated by Elite Insulation Supplies Ltd (“us”, “we”, or “our”) for elite-insulation.co.uk (the “website”).
Overview
This Privacy Policy sets out how our website uses and protects any information you give us when using our website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used under this privacy statement. The website may change this policy from time to time by updating our Privacy Policy, and related pages. You should check from time-to-time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- Name
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information collected
We only require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided with consent
- From time-to-time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or post. We may use the information to customise the website according to your interests
Security
We are committed to ensuring that your information is accurate and secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies
Our website uses traffic log cookies to identify which webpages are being used.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added so that the cookie helps analyse web traffic, or lets you know when you visit the website, and allow our website to respond to you as an individual.
The website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. This also helps us to analyse data about web page traffic and improve our website in order to customise it to our customers' needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee is likely to be payable. If you would like a copy of the information held on you, please contact us by phone or email.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us by phone on 0800 622 6838 or email as soon as possible, where we will promptly correct any information found to be incorrect.